Privacy
Policy Statement
This is a web
site of J. Crow Company.
Our postal address and customer service contact information is:
J.
Crow Company
PO Box 172
New Ipswich NH 03071
We can be reached via e-mail: jcrow@jcrow.com
Or you can reach us by telephone at1
800 878 1965
All credit card transactions are sent via a secure document that uses
High-grade Encryption (AES-256, 256 bit keys).
Refund
Policy
If not satisfied, you may, within 30 days, and with prior authorization, return
an unopened (unused) purchase for a full refund. All international shipments
are final.
Shipping Policy
Unless otherwise indicated, shipping by the best way and lowest price is determined at time of shipment. We generally ship by UPS Ground or the United States Post Office.
____
Thank
you for choosing to be part of our community at J. Crow Company (“Company”,
“we”, “us”, or “our”). We
are committed to protecting your personal information and your right to
privacy. If you have any questions or concerns about our policy ,
or our practices with regards to your personal information, please contact us
at jcrow@jcrow.com
When
you visit our website jcrowsmarketplace.com, and use our services, you trust us
with your personal information. We take your privacy very seriously. In this privacy policy,
we seek to explain to you in the clearest way possible what information we
collect, how we use it and what rights you have in relation to it. We hope you
take some time to read through it carefully, as it is important. If there are
any terms in this privacy
policy that you do not agree with, please discontinue use of
our Sites and our services.
This
privacy
policy applies to all information collected through our
website (such as jcrowsmarketplace.com), and/or any related services, sales,
marketing or events (we refer to them collectively in this privacy policy as
the "Services").
Please read this privacy policy carefully as it
will help you make informed decisions about sharing your personal information
with us.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information
that you provide to us such as name, address, contact information, passwords
and security data, and payment information.
We
collect personal information that you voluntarily provide to us when
registering at the Services expressing an interest in obtaining information
about us or our products and services, when participating in activities on the
Services or otherwise contacting us.
The
personal information that we collect depends on the context of your
interactions with us and the Services, the choices you make and the products
and features you use. The personal information we collect can include the
following:
Publicly Available Personal Information. We
collect first name, maiden name, last name, and nickname; phone numbers; email
addresses; business email; business phone number; and other similar data.
Personal Information Provided by You. We
collect purchase history; financial information (credit card number, purchase
history, invoices); and other similar data.
Credentials. We collect passwords,
password hints, and similar security information used for authentication and
account access.
Payment Data. We collect data
necessary to process your payment if you make purchases, such as your payment
instrument number (such as a credit card number), and the security code
associated with your payment instrument. All payment data is stored by https://www.authorize.net/ and https://www.paypal.com.
You may find their privacy policy link(s) here:
https://usa.visa.com/legal/privacy-policy.html
and https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
All
personal information that you provide to us must be true, complete and
accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information – such as IP address
and/or browser and device characteristics – is collected automatically when you
visit our Services.
We
automatically collect certain information when you visit, use or navigate the
Services. This information does not reveal your specific identity (like your
name or contact information) but may include device and usage information, such
as your IP address, browser and device characteristics, operating system,
language preferences, referring URLs, device name, country, location,
information about how and when you use our Services and other technical
information. This information is primarily needed to maintain the security and
operation of our Services, and for our internal analytics and reporting
purposes.
Online
Identifiers. We collect tools and protocols, such as IP
(Internet Protocol) addresses; and other similar data.
2. HOW DO WE USE YOUR INFORMATION?
In
Short: We process your information for purposes
based on legitimate business interests, the fulfillment of our contract with
you, compliance with our legal obligations, and/or your consent.
We
use personal information collected via our Services for a variety of business
purposes described below. We process your personal information for these
purposes in reliance on our legitimate business interests, in order to enter
into or perform a contract with you, with your consent, and/or for compliance
with our legal obligations. We indicate the specific processing grounds we rely
on next to each purpose listed below.
We
use the information we collect or receive:
In
Short: We only share information with your
consent, to comply with laws, to provide you with services, to protect your
rights, or to fulfill business obligations.
We may process or share data based on the
following legal basis:
More
specifically, we may need to process your data or share your personal
information in the following situations:
4. HOW LONG
DO WE KEEP YOUR INFORMATION?
In
Short: We keep your information for as long as
necessary to fulfill the purposes outlined in this privacy policy unless
otherwise required by law.
We
will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy policy, unless a longer
retention period is required or permitted by law (such as tax, accounting or
other legal requirements). No purpose in this policy will require us keeping
your personal information for longer than the period of time in which users
have an account with us.
When
we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize it, or, if this is not possible
(for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it
from any further processing until deletion is possible.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
In
Short: We aim to protect your personal
information through a system of organizational and technical security measures.
We
have implemented appropriate technical and organizational security measures
designed to protect the security of any personal information we process.
However, please also remember that we cannot guarantee that the internet itself
is 100% secure. Although we will do our best to protect your personal
information, transmission of personal information to and from our Services is
at your own risk. You should only access the services within a secure
environment.
6. DO WE COLLECT INFORMATION FROM MINORS?
In
Short: We do not knowingly collect data from or
market to children under 18 years of age.
We
do not knowingly solicit data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are
the parent or guardian of such a minor and consent to such minor dependent’s
use of the Services. If we learn that personal information from users less than
18 years of age has been collected, we will deactivate the account and take
reasonable measures to promptly delete such data from our records. If you
become aware of any data we have collected from children under age 18, please
contact us at jcrow@jcrow.com or 603 878 1965
7. WHAT ARE YOUR PRIVACY RIGHTS?
In
Short: You may review, change, or
terminate your account at any time.
If
you are resident in the European Economic Area and you believe we are
unlawfully processing your personal information, you also have the right to
complain to your local data protection supervisory authority. You can find
their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If
you have questions or comments about your privacy rights, you may email us at
jcrow@jcrow.com.
Account Information
If
you would at any time like to review or change the information in your account
or terminate your account, you can:
■
Contact us using the contact information
provided.
Upon
your request to terminate your account, we will deactivate or delete your
account and information from our active databases. However, some information
may be retained in our files to prevent fraud, troubleshoot problems, assist
with any investigations, enforce our Terms of Use and/or comply with legal
requirements.
Opting out of email marketing: You can unsubscribe from our
marketing email list at any time by clicking on the unsubscribe link in the
emails that we send or by contacting us using the details provided below. You
will then be removed from the marketing email list – however, we will still
need to send you service-related emails that are necessary for the
administration and use of your account. To otherwise opt-out, you may:
■
Contact us using the contact information
provided.
8. DATA BREACH
A privacy breach occurs when there is unauthorized access to or
collection, use, disclosure or disposal of personal information. You will be
notified about data breaches when J. Crow Company believes you are likely to be
at risk or serious harm. For example, a data breach may be likely to result in
serious financial harm or harm to your mental or physical well-being. In the
event that J. Crow Company becomes aware of a security breach which has
resulted or may result in unauthorized access, use or disclosure of personal
information J. Crow Company will promptly investigate the matter and notify the
applicable Supervisory Authority not later than 72 hours after having become
aware of it, unless the personal data breach is unlikely to result in a risk to
the rights and freedoms of natural persons.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most
web browsers and some mobile operating systems and mobile applications include
a Do-Not-Track (“DNT”) feature or setting you can activate to signal your
privacy preference not to have data about your online browsing activities
monitored and collected. No uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not currently
respond to DNT browser signals or any other mechanism that automatically
communicates your choice not to be tracked online. If a standard for online
tracking is adopted that we must follow in the future, we will inform you about
that practice in a revised version of this privacy policy.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?
In
Short: Yes, if you are a resident of
California, you are granted specific rights regarding access to your personal
information.
California
Civil Code Section 1798.83, also known as the “Shine The Light” law, permits
our users who are California residents to request and obtain from us, once a
year and free of charge, information about categories of personal information
(if any) we disclosed to third parties for direct marketing purposes and the
names and addresses of all third parties with which we shared personal
information in the immediately preceding calendar year. If you are a California
resident and would like to make such a request, please submit your request in
writing to us using the contact information provided below.
If
you are under 18 years of age, reside in California, and have a registered
account with the Services, you have the right to request removal of unwanted
data that you publicly post on the Services. To request removal of such data, please
contact us using the contact information provided below, and include the email
address associated with your account and a statement that you reside in
California. We will make sure the data is not publicly displayed on the
Services, but please be aware that the data may not be completely or
comprehensively removed from our systems.
11. DO WE MAKE UPDATES TO THIS POLICY?
In
Short: Yes, we will update this policy as
necessary to stay compliant with relevant laws.
We
may update this privacy
policy from time to time. The updated version will be
indicated by an updated “Revised” date and the updated version will be
effective as soon as it is accessible. If we make material changes to this privacy policy,
we may notify you either by prominently posting a notice of such changes or by
directly sending you a notification. We encourage you to review this privacy policy frequently
to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If
you have questions or comments about this policy, you may email us at jcrow@jcrow.com or by post to:
J. Crow Company
105 Emerson Hill Road
PO Box 172
New Ipswich, NH 03071
United States
Based on the laws of some countries, you may have the right to
request access to the personal information we collect from you, change that
information, or delete it in some circumstances. To request to review, update,
or delete your personal information, please submit a request to
orders@jcrowsmarketplace.com. We will respond to your request within 30
days.
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OVERVIEW
This website is operated by J. Crow Company. Throughout the site, the terms
“we”, “us” and “our” refer to J. Crow Company. J. Crow
Company offers this website, including all information, tools and services
available from this site to you, the user, conditioned upon your acceptance of
all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions (“Terms
of Service”, “Terms”), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who
are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our
website. By accessing or using any part of the site, you agree to be bound by
these Terms of Service. If you do not agree to all the terms and conditions of
this agreement, then you may not access the website or use any services. If
these Terms of Service are considered an offer, acceptance is expressly limited
to these Terms of Service.
Any new features or tools which are added to the current store shall also be
subject to the Terms of Service. You can review the most current version of the
Terms of Service at any time on this page. We reserve the right to update,
change or replace any part of these Terms of Service by posting updates and/or
changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online
e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least
the age of majority in your state or province of residence, or that you are the
age of majority in your state or province of residence and you have given us
your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may
you, in the use of the Service, violate any laws in your jurisdiction
(including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive
nature.
A breach or violation of any of the Terms will result in an immediate
termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any
time.
You understand that your content (not including credit card information), may
be transferred unencrypted and involve (a) transmissions over various networks;
and (b) changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during
transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any
portion of the Service, use of the Service, or access to the Service or any
contact on the website through which the service is provided, without express
written permission by us.
The headings used in this agreement are included for convenience only and will
not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not
accurate, complete or current. The material on this site is provided for
general information only and should not be relied upon or used as the sole
basis for making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on the material on
this site is at your own risk.
This site may contain certain historical information. Historical information,
necessarily, is not current and is provided for your reference only. We reserve
the right to modify the contents of this site at any time, but we have no
obligation to update any information on our site. You agree that it is your
responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any
part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price
change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the
website. These products or services may have limited quantities and are subject
to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and
images of our products that appear at the store. We cannot guarantee that your
computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products
or Services to any person, geographic region or jurisdiction. We may exercise
this right on a case-by-case basis. We reserve the right to limit the
quantities of any products or services that we offer. All descriptions of
products or product pricing are subject to change at anytime
without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or service made
on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or
other material purchased or obtained by you will meet your expectations, or
that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our
sole discretion, limit or cancel quantities purchased per person, per household
or per order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same billing
and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e-mail and/or billing
address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your transactions
and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither
monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools
”as is” and “as available” without any warranties, representations or
conditions of any kind and without any endorsement. We shall have no liability
whatsoever arising from or relating to your use of optional third-party
tools.
Any use by you of optional tools offered through the site is entirely at your
own risk and discretion and you should ensure that you are familiar with and
approve of the terms on which tools are provided by the relevant third-party
provider(s).
We may also, in the future, offer new services and/or features through the
website (including, the release of new tools and resources). Such new features
and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include
materials from third-parties.
Third-party links on this site may direct you to third-party websites that are
not affiliated with us. We are not responsible for examining or evaluating the
content or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any other
materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of
goods, services, resources, content, or any other transactions made in
connection with any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example
contest entries) or without a request from us you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by
postal mail, or otherwise (collectively, 'comments'), you agree that we may, at
any time, without restriction, edit, copy, publish, distribute, translate and
otherwise use in any medium any comments that you forward to us. We are and
shall be under no obligation (1) to maintain any comments in confidence; (2) to
pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion are unlawful, offensive, threatening,
libelous, defamatory, pornographic, obscene or otherwise objectionable or
violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your comments will not contain
libelous or otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of
the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our
Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that
contains typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping charges,
transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your
order).
We undertake no obligation to update, amend or clarify information in the
Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date
applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified
or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you
are prohibited from using the site or its content: (a) for any unlawful
purpose; (b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations,
rules, laws, or local ordinances; (d) to infringe upon or violate our
intellectual property rights or the intellectual property rights of others; (e)
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race,
age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious
code that will or may be used in any way that will affect the functionality or
operation of the Service or of any related website, other websites, or the
Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or
scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or
circumvent the security features of the Service or any related website, other
websites, or the Internet. We reserve the right to terminate your use of the
Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will
be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the
service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite
periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at
your sole risk. The service and all products and services delivered to you
through the service are (except as expressly stated by us) provided 'as is' and
'as available' for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality, fitness for
a particular purpose, durability, title, and non-infringement.
In no case shall J. Crow Company our directors, officers, employees,
affiliates, agents, contractors, interns, suppliers, service providers or
licensors be liable for any injury, loss, claim, or any direct, indirect,
incidental, punitive, special, or consequential damages of any kind, including,
without limitation lost profits, lost revenue, lost savings, loss of data,
replacement costs, or any similar damages, whether based in contract, tort
(including negligence), strict liability or otherwise, arising from your use of
any of the service or any products procured using the service, or for any other
claim related in any way to your use of the service or any product, including,
but not limited to, any errors or omissions in any content, or any loss or
damage of any kind incurred as a result of the use of the service or any
content (or product) posted, transmitted, or otherwise made available via the
service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our
liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless J. Crow Company and our
parent, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, service providers, subcontractors, suppliers, interns
and employees, harmless from any claim or demand, including reasonable
attorneys’ fees, made by any third-party due to or arising out of your breach
of these Terms of Service or the documents they incorporate by reference, or
your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to
be unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the
termination date shall survive the termination of this agreement for all
purposes.
These Terms of Service are effective unless and until terminated by either you
or us. You may terminate these Terms of Service at any time by notifying us
that you no longer wish to use our Services, or when you cease using our
site.
If in our sole judgment you fail, or we suspect that you have failed, to comply
with any term or provision of these Terms of Service, we also may terminate
this agreement at any time without notice and you will remain liable for all
amounts due up to and including the date of termination; and/or accordingly may
deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these
Terms of Service shall not constitute a waiver of such right or
provision.
These Terms of Service and any policies or operating rules posted by us on this
site or in respect to The Service constitutes the entire agreement and
understanding between you and us and govern your use of the Service,
superseding any prior or contemporaneous agreements, communications and
proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be
construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of PO
Box 404 New Ipswich New Hampshire US 03071.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time
at this page.
We reserve the right, at our sole discretion, to update, change or replace any
part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your
continued use of or access to our website or the Service following the posting
of any changes to these Terms of Service constitutes acceptance of those
changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at jcrow@jcrow.com
Last update January 1 2020
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